Netflix error code NW-2-5 is a typical error code. Most of the time, this happens when there is a break between the device you’re using to stream Netflix and the network. Don’t worry, you’re not the only one, and there are ways to fix the problem that works.
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Why does Netflix Error Code NW-2-5 Appear?
- The Netflix error code NW-2-5 is caused by a problem with the connection between the app or website and the Netflix servers. If it can’t connect, it can’t stream, and it will give you the NW-2-5 error message or something similar, like “network error” or a more specific error code (like M7111-1101).
- Usually, a problem in your area is to blame for this error. For example, Netflix won’t be able to stream if your connection is broken. This could be because your ISP isn’t working, your WiFi or cable isn’t connected, or there’s a problem with your ISP’s DNS servers, which are needed to match domain names (like Netflix.com) to server IP addresses.
- In rare cases, the problem could be caused by Netflix being down. In this situation, you might see another error message, but an NW-2-5 message is likely. Visit the Netflix status page to see if this is the case before you start troubleshooting.
- Most likely, you’ll see an NW-2-5 error code on a smart TV, but you could also see it on any other Netflix-compatible device, like a smartphone or game console.
If you’re not sure how to figure out what’s wrong and fix it, you can follow the steps below.
How To Fix Netflix Error Code NW-2-5
1. Restart The Device
Restarting your device is a good first step before going any further with troubleshooting. I know this seems like an IT helpdesk cliché, but it’s a smart way to rapidly restart Netflix’s servers and restart an app that has crashed or is otherwise unusable. You can do this by restarting your smartphone. It’s best to turn off your device and disconnect the power for a few seconds before turning it back on if you want to make sure it’s completely reset. The Netflix error code NW-2-5 message will not appear again unless you restart your device. If the problem persists, proceed to the next step.
2. Check Your Internet Connection
The most frequent cause of a Netflix Error Code NW-2-5 is a faulty network connection. If this is the case, you’ll want to double-check your network connection.
- First, you’ll need to make sure that your device’s local network connection is steady and functioning properly. Make sure you’re connected to your router via WiFi or wired ethernet cable and that there is no WiFi interference or cable breakage before you do anything more. If you’re connecting via WiFi, getting closer to your router will help you get faster and more steady rates.
- Network diagnostic tests are available on most Netflix-capable devices (such as smart TVs), so consult your user manual for additional information.
- Next, check the connection between your local network and your internet service provider if you have a working network (ISP). Using another device on your local network is a quick and easy way to test this. In this case, you can use your PC to access Netflix’s website, or you can download the Netflix app on a different device.
- Restarting your modem and verifying that all cables (including your internet cabling) are connected correctly should fix any issues with your internet connection. Consult your Internet service provider (ISP) if you are unable to remedy the problem on your own.
- Using your smartphone’s WiFi hotspot, you can use your mobile data to view Netflix in the event of a Netflix outage. You’ll want to double-check with your network provider to see if this is possible, and if so, make sure you have enough data to stream Netflix without incurring additional fees.
3. Counter-Check That Your Connection Streaming Accessible Or Not?
Some ISPs actively try to throttle or halt Netflix and its competitors from streaming, resulting in the Netflix Error Code NW-2-5 message being displayed. ISP networks that are poorly maintained, overcrowded, or lack the bandwidth capacity to accommodate several users streaming at the same time are likely to experience problems. When using a connection with restricted bandwidth, such as a mobile data connection, it is possible for this to occur as well.
In certain countries, Netflix content is judged unacceptable for viewing because of political or societal reasons.
You’ll have to seek professional assistance if you want to resolve this issue. A virtual private network (VPN) can help mask your network traffic in some instances, but VPN connections may be subject to throttling and blocking attempts in places where streaming is typically restricted or throttled. When in doubt, check with your ISP to see if Netflix data is being restricted or throttled, and do some research online to learn more about your ISP’s policy on streaming. To get around the problem, you may want to consider moving service providers (where this is possible).
4. Use Public DNS Server
The DNS (Domain Name System) service is used by your web browser to translate the domain name (online-tech-tips.com) to the correct web server hosting this page, so you can see it. Internet service providers provide DNS servers so that you can access websites and other web-based resources. This holds true for Netflix as well—the Netflix app or website would not be able to load at all without DNS. Outages and unresolved difficulties plague DNS servers provided by Internet service providers (ISPs). This means you’ll have to use a public DNS server instead.
5. Request ISP For Assistance
Unless you’re 100% confident everything is set up correctly, you should contact your internet service provider and ask for assistance. Your connection can be tested in greater detail by an internet service provider. A problem with the connection between your home network and Netflix might be traced back to the Internet service provider (ISP) (such as the faulty DNS servers we mentioned previously).
If you can’t find the source of the problem, you should also contact Netflix’s customer service department. It’s possible that Netflix will be able to identify the root cause of the problem and provide a patch, for example. Depending on your location, you can use the live chat feature or the toll-free phone number on the Netflix help center website to get extra assistance.
6. Set VPN On Smart Devices
Almost everyone has figured out that the Netflix error number NW-2-5 is caused by a problem with the internet. Except for Android-based TVs, no smart TVs such as Apple TV, Chromecast, or Roku have built-in VPN capability, but you may use NordVPN to safely view online content. NordVPN can be set up in one of three ways on other platforms:
- The first step is to set up a VPN on your router. A VPN connection will be established between your router and your smart TV, Apple TV, Chromecast, Roku, or video gaming console.
- Sharing a wireless VPN connection from a Windows PC.
- Sharing a VPN connection from your Windows PC over an Ethernet cable.
How To Fix Netflix Error Code NW-2-5 On Particular Devices
Fix Netflix Error Code NW-2-5 On Roku
However, don’t give up hope if that annoying error code keeps up while you’re trying to catch up on the hottest shows on Roku. Following a successful internet connection, and if your network enables streaming, restart your Roku device.
- Remove the Roku player or Roku Stick from the power source for approximately 10 seconds.
- Now that it’s been reconnected, go ahead and turn it on.
- Start Netflix if you haven’t already.
- Last but not least if above mention method is not working then you should call your internet service provider if none of these suggestions work.
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Fix Netflix Error Code NW-2-5 On Smart Tv
To notice this error on your smart TV, it’s most likely due to a lack of streaming support on the network you’re using. Alternatively, it may be constrained by a lack of data transfer capacity. It’s best to restart your wireless network if you’re using it at home. So, here’s how to go about it.
- Switch off the Smart tv set.
- For the next 30 seconds, disconnect your router or modem from the wall outlet.
- When you’ve reconnected the router or modem, wait for a Wi-Fi signal to show.
- Connect your TV to Netflix once more and see if it works.
- Try connecting to Netflix on another device to see if the issue persists.
Use a laptop or desktop computer to connect to Netflix’s website. That implies you’ve successfully restarted your Wi-Fi network if it’s working fine. Restarting your smart TV is the next step. To do so, follow these instructions:
- For roughly 60 seconds, unplug your TV from the wall.
- Replace the TV’s power cord. For roughly five seconds, hold down the Power button on the device.
- The TV should be unplugged for at least five minutes if there is no power button on it.
- If Netflix still won’t connect, try reconnecting.
- Alternatively, you can use Netflix’s live chat tool on their website or phone them if the issue persists.
Fix Netflix Error Code NW-2-5 On Xbox
Netflix may also be accessed using an Xbox One console. Check your home network and internet connection quality if you get the dreaded error code on the screen again. Netflix will no longer work after that, so check your Xbox DNS settings to make sure they are correct. In the event that you’re unsure how to proceed, follow these steps:
- Click “Settings” in the controller’s “Menu.”
- Select “All Settings.” Don’t worry if you don’t see that choice.
- Select “Network” and then “Network Settings” from the menu.
- In the “Advanced Settings” section, select “DNS Settings,” and then click “OK.”
- Select “Automatic” and then press the B button to confirm the settings you just made.
- In step six, you should be able to connect to Netflix and view your favorite show for the first time. Try connecting your Xbox to the modem instead of the router if that doesn’t work out.